Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with 32 TISBURY LIMITED. This Shipping Policy explains how we process and deliver orders placed through our online store.

Shipping Destinations

We currently offer shipping worldwide. Delivery availability may vary depending on the destination and any restrictions imposed by local carriers or authorities.

Order Processing

Orders are processed during normal business days, Monday through Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Time

Our estimated delivery time is 1–3 business days.

Delivery times are estimates and may vary depending on your location, courier availability, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase. The cost may vary depending on the delivery destination, order, and shipping method available.

International Orders, Customs and Duties

For orders delivered outside the United Kingdom, customs duties, import taxes, VAT, handling charges, or other fees may be imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs authority if you are unsure whether additional charges may apply.

Customs procedures may occasionally cause delivery delays that are outside our control.

Tracking Your Order

Where tracking is available, tracking details will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

We are not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Delayed, Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at support@32TISBURYLIMITED.com.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide your order details along with photographs of the damaged package and/or products where applicable.

We will review the issue and advise you on the appropriate next steps.

Contact Us

If you have any questions about shipping or your order, please contact us:

32 TISBURY LIMITED
Flat 3, 32 Tisbury Road
Brighton and Hove
Hove BN3 3BA
United Kingdom

Email: support@32TISBURYLIMITED.com
Phone: +44 20 7737 5509